I need to remove a course from a learner
If you are set up as a "
" on Click, you can now delete courses from a learner's development plan.
Click on the Activity reports
Use the filters or click on the column headings to sort the table so you can see the courses you need to delete.
In this example we are going to delete the assessing competence course from some learners who don't need to complete this course
Select the staff you want to delete the course from by ticking the check boxes next to their names. You can use the select all option if needed:
- Select all on page: only ticks the learners you can see on the page.
- Select all matching: ticks all learners that match the search using the current filters.
Click on the actions button and select delete
Click on confirm.
You can only delete courses which have not been started by the learner. If you try and delete a course which has already been started you will see a system warning like this one. This is to ensure that you do not lose valuable evidence which you might need at a later date.
Why isn't my course showing on the Training Matrix?
If you completed a course and received your certificate, it is possible that the Training Matrix might show your course as blank. Let's find out why this happens and what you can do about it. How does it work? The Training Matrix is designed to show ...
I need to delete someone
Before deleting or removing any profiles please ensure you have saved all evidence and certificates which you may need: How do I download certificates Exporting evidence from the results page Consider making the profile inactive before deleting it. ...
Can I add courses to all my learners at once?
If you are looking to bulk create course allocations for new learners then you may also be interested in Importing your learning plan or training matrix Go to the learners page and select the learners you would like to add the courses to. By ticking ...
Setting course target dates / deadlines and refresher periods
First find the course you would like to change the date for. There are two ways to do this: 1) Individual courses 1) Use the activity report and use the filters to narrow down your search 2) use the learners page and view the learner record. Once you ...
The course has been duplicated
If you have completed the course then it is likely that the duplicate is in fact the refresher course which you will need to complete in a years time. You can check this by seeing if one of the courses is signed off. Another possibility is that the ...