Do I have to add an email address when adding Learners?

Do I have to add an email address when adding Learners?

Grey Matter Learning (GML) requires staff to be registered on Click with an email account.  This allows them to register their new profile and reset their password by email.  Profiles must use a valid email address as this is a fundamental requirement of the GML data security processes which are in place to protect both the individual and organisation.

When creating profiles on Click, you can use either a work or personal email address (such as gmail.com or hotmail.com).  On very rare occasions, we know that some staff do not have an email address or are unwilling to allow their personal email addresses to be used to get set up on Click.  In this instance, it is the responsibility of the provider to work with the staff member to find an acceptable email address which can be used.  Some customers have advised they find the following approaches helpful:

1) Ask the individual to create a new email account using one of the freely available services such as Google or Hotmail.  
2) Ask the individual if there is an alternative email address they use for other services such as online shopping.  

You must not use a fake or invalid email address as this will prevent the Learner from receiving the email to register their profile and may result in emails from Click being blocked or marked as spam for the rest of your organisation.  This could mean other Learners from your organisation cannot access the email to register their new profile or the password reset emails.

The email address is only ever used to support the individual with access to and support for their profile on Click.




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