Recent Topics
Extra outcome showing on the assessments
27th July 2023 - 9:55am We have identified a challenge where an extra outcome is appearing on the assessments which are preventing people from completing them. We are working with our technical partner to get this resolved as soon as possible. We will
July Patch notes
It's been a hectic few weeks working on a number of projects behind the scenes. In spite of this we have managed to squeeze in a few quality of life updates and improvements to the system. Unlock Assessment button If you have configures any courses to
RESOLVED: Oliver McGowan eLearning not loading correctly
11th July 2023 - 3:07pm Some learners are experiencing delays or freezes when trying to view the Oliver McGowan Mandatory training for Autism and Learning Disabilities. This is due to a third party system we use to place this eLearning which is currently
RESOLVED: Course page shows an error
Thursday 29th June 2023 8:47am Issue: When clicking on the start button to view a course the page does not load and an error message is displayed Actions: We reported this to our developers and they are actively investigating. What next: We will keep
June patch notes
Along with our new features and larger updates we are also constantly applying minor updates to address any bugs or quality of life issues we come across. Here is the list of updates from June 2023 so far: Training matrix export - we've added a column
2FA by email
System users will be sent a code to their email address which they will need to enter each time they sign in to Click. This can be enabled per account so please get in touch if you would like to have this feature enabled for your account.
Automatically updated leavers and starters
Export your staffing list as a csv from your HR system and upload to Click using secure FTP.
Learner journey enhancements
Various enhancements and updates to the learner experience when completing learning, assessment, evidence generation, course feedback and generate their certificates.
Time logging on elearning
Track how long a learner spends working on a course.
Performance management module
We are keen to develop a module to allow you to manage supervisions and appraisals in Click. It will allow you to set the frequency of these activities, create the agenda and log discussions during your meetings. Simple reporting will help identify who
Invoice automation
Resolve the issue where invoices do not currently reflect a drop in licences when a profile is deleted.
Import course allocations
Add course allocations for multiple learners by a csv import. This is specifically aimed at supporting new customers who have a training matrix and want to set up their le course allocations for their learners using the data in their existing matrix.
Import learners in bulk
Add or update multiple learners by a csv import.
Download all certificates in one go
Download multiple certificates for a learner in one go and include the learner and course name in the downloaded pdf title.
Do you have a suggested new feature or improvement?
Click is always developing as a result of customer feedback and suggestions. If you have a suggestion for an improvement or new feature please add your comments here. If someone else has already added a similar suggestion then like and comment on their
Elearning is showing a blank screen
Wednesday 31 May - 12:49 - RESOLVED Following a system update this morning learners are unable to view the learning for some of their courses. Our developers are working on this now and we will keep this page updated with the latest information. Please
What courses do you think Grey Matter should be working on next?
You can check our full list of courses here: https://greymatterlearning.co.uk/social-care-courses/online-learning/ Do let us know if you think there are any new courses we should be on.